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Basic Purpose of Position:
Responsible for the service of menu items and alcoholic and non-alcoholic beverages to guests in a
courteous and efficient manner in accordance with company standards. Assists in the maintenance of
the restaurant and equipment area via opening and closing checklists. Directs, implements, and
maintains a philosophy congruent with BBRG’s culture, which serves as a guide to all staff members.
Essential Job Functions:
Strives to create an operation that values BBRG standards of Guest Service. Ensures that every
point of contact with the Guest meets or exceeds expectations and creates a lasting impression
to drive repeat business.
Creates and contributes to a high-energy environment that promotes maximum engagement and
enjoyment for the Team and the Guest.
Communicates in an impactful and meaningful way with management and team members and
fosters an open and respectful work environment.
Models and executes BBRG practices throughout the entire operation creating a high-energy
environment for the team and guests alike.
Demonstrates competence and confidence in making sound effective decisions that benefit the
guest and team.
Meets minimum age requirement for the service of alcoholic beverages.
Ensures prompt, friendly service according to company guidelines.
Facilitates a professional and ethical manner that is beyond reproach.
Ensures compliance when determining potentially intoxicated guests per BBRG standards and
procedures.
Maintain complete knowledge of and comply with all departmental policies and procedures
and service standards.
Ensure proper documentation for all accidents and incidents per BBRG policies and procedures.
Maintain complete knowledge of all alcoholic menu items, liquor brands, beers, non-alcoholic
selections, and daily specials.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those
prohibiting service to minors, intoxicated patrons, and driving while under the influence.
Maintain complete knowledge of property layouts, table/seat/station numbers, proper table
set-ups, room capacity, hours of operation, price ranges, and dress codes.
Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major
ingredients, quality standards, taste, the appearance of products, texture, serving temperature,
garnish, and plate presentation.
Greet guests and take orders utilizing suggestive selling and upselling techniques.
Ability to be well organized, maintain concentration, and think clearly when providing service to
multiple guests within any given period of time.
Ability to exert physical effort in transporting food and beverages to guests. Must be able to lift a
minimum of 30 lbs.
Ability to maintain good coordination while serving orders quickly.
Ability to endure abundant physical movements throughout the work area.
Ability to perform job functions with minimal supervision.
Prepare guest checks and process credit cards while adhering to all cash handling and credit
card procedures.
Memorable Guest Service
Fully engages every guest and consistently exceeds expectations to create a positive and
lasting dining experience that drives lifetime guests.
Creates a strong first impression by greeting each guest with a smile and a positive attitude.
Engages the guest at every opportunity while providing them with a personalized and
memorable experience.
Provides the guest with the right of way while moving throughout the restaurant.
Exemplifies the BBRG standard of “Every Day, Every Meal, Every Guest”.
Pays attention to detail and shows awareness of guest needs to ensure quality service.
Readily accommodates special needs and requests to ensure an exceptional dining experience.
Anticipates the guest’s needs by refilling drinks, replacing silver, etc. before being asked.
Effectively reads the Guest’s body language to gauge their level of satisfaction.
Proactively asks questions if a guest appears dissatisfied to quickly identify the cause.
Goes above and beyond to resolve service issues in a prompt and friendly manner.
Continuously visible and accessible to their guests.
Encourages repeat business by establishing a strong rapport with all guests and remembering
their favorites.
Passion for the Brand:
Enthusiastically promotes the BBRG brand inside and outside of the facility.
Motivates the team to focus their energy on impressing and satisfying the guest
Communicates appreciation to the guest for their continued patronage.
Sets an example for the team by displaying a high level of energy and enthusiasm throughout
the shift.
Proactively searches for methods to improve the guests’ dining experience.
Demonstrates the ability to keep a high level of energy and enthusiasm over long periods of
time.
Balances a fun and lighthearted approach with the ability to get the job done.
Shows guest and team members that he/she genuinely enjoys the job and takes pride in their
role within the company.
Actively supports the goal “To Be the Friendliest Restaurant in Town”.
Communication and Listening:
Works effectively with all team members and utilizes communication skills to achieve results and
accomplish shared objectives.
Communicates in an open, sincere manner to build trust and rapport with guests and team
members.
Listens intently to guests to ensure that orders are accurate.
Offers positive reinforcement to guests and team members to show that they are listening.
Asks questions as needed to ensure complete understanding of instructions or directions.
Actively participates in pre-shift meetings.
Efficiently communicates special needs and circumstances to the kitchen.
Shares ideas with the team and is committed to reaching team goals.
Drives a respectful environment through equal and fair treatment of all team members.
Follows through on commitments to promote trust and teamwork.
Listens openly and respectfully to others, shows concern for their needs and feelings.
Shares ideas with the team and promotes a commitment to reach team goals.
Teamwork and Collaboration:
Shows cooperation, respect, and a positive team spirit in order to reach common goals.
Works closely and efficiently with other team members to get the job done and ensure a smote
shift.
Readily offers assistance to other team members who need assistance to ensure the timely
completion of all tasks.
Demonstrates an awareness of his/her environment and steps in to help as needed.
Assists other team members' guests without being asked.
Willingly teaches other new skills and helps team members who need assistance.
Proactively asks for help ad accepts direction when needed to ensure excellent service.
Keeps management and chefs informed bout needs, problems, and guest feedback throughout
the shift.
Actively promotes the acceptance of all team members and guests.
Shows respect by treating all team members fairly and equally.
Shows respect for different ideas and keeps an open mind.
Time Management
Effectively organizes his/her workload and demonstrates the ability to multi-task and follow
through.
Organizes tasks in order of priority to ensure timely and thorough completion.
Creates a plan to identify what needs to be done throughout the shift.
Anticipates needs and obstacles and plans ahead.
Proactively looks for ways o stay productive during slow periods.
Surveys the big picture and multi-tasks, such as bringing drinks and bread for more than one
table.
Starts additional tasks without failing to complete other priorities.
Reliability and Dependability
Holds self-accountable for completing responsibilities and delivering consistent exemplary “wow”
service.
Arrives to work on time, prepared, and ready for the shift.
Works quickly and efficiently during rush periods.
Consistently prepared with correct attire and materials needed to do the job.
Takes ownership and can be counted on to do his/her job correctly.
Readily provides answers for questions or knows where to go for the answers.
Willing to step up to take on additional shifts when scheduling issues occur.
Ensures all responsibilities are fulfilled before ending his/her shift.
Demonstrates concern for quality and consistency in service.
Sets the standard by adhering to BDI policies, procedures, and guidelines.
Admits mistakes and takes prompt action to correct them.
Sets personal goals to help improve check average.
Flexibility and Stress Tolerance
Demonstrates adaptability and composure in a variety of situations and circumstances.
Projects a positive and upbeat attitude even under pressure.
Handles him/herself in a professional manner at all times.
Stays composed during a stressful shift and contributes to a positive tone for the team.
Responds calmly to problems and controls emotional reactions.
Bounces back quickly from negative situations.
Adjusts to work style in response to changing needs or situations.
Willingly takes on responsibilities outside of normal duties to support the team.
Food and Beverage Knowledge
Demonstrates and shares a solid knowledge of the BBRG menu, effectively makes
recommendations, and ensures all menu items consistently meet standards resulting in
exceeding guest’s expectations.
Actively learns and continually refreshes his/her knowledge of the recipes and menu items.
Takes time to educate guests on menu offerings and looks for the opportunity to introduce them
to something new.
Expertly describes any dish on the menu and knows the specific ingredients.
Accurately answers guests’ and team members’ questions regarding the menu.
Provides the guest with knowledge of our restaurant to enhance their dining experience.
Able to suggest recommendations and drink pairings to complement the guest’s meal and
preferences.
Demonstrates a solid knowledge of food allergies and how to avoid them.
Uses his/her knowledge to ensure proper presentation and preparation of all menu items.
Proactively looks for ways to build add-on sales.
Secondary Job Functions:
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service
areas.
Be familiar with all restaurant services, features, as well as local attractions and activities, and
respond to guest inquiries accurately.
Follow weekly deep cleaning schedule
Maintain complete knowledge of preventative maintenance policies and procedures.
Facilitate and maintain a complete knowledge of computer systems and BBRG policies and
procedures.
Collect and report tips at the end of an assigned shift.
Complete closing duties per BBRG standards.
Complete all closing reports and check with a supervisor before shift ends.
Attend meetings and training sessions as scheduled.
Ensure food and drink quality and presentation.
Use all chemicals in accordance with OSHA regulations and facility requirements.
Corrects unsafe practices or conditions.
Promptly and properly completes all daily paperwork and assignments.
Ensure all open/closing duties are completed before an employee leaves.
Other duties as assigned by supervisor.
Position Requirements: (Education, Knowledge, Training, Experience, Licenses, Certifications)
High-school degree, or one to two years experience and/or training; or equivalent combination of
education and experience.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write
simple correspondence. Ability to effectively present information in one-on-one and small group
situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide with 10’s and 100’s. Ability to perform these operations using
units of American money and weight measurement, volume, and distance.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed by uninvolved written or oral
instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have a general knowledge of the Microsoft Office
A suite of products.
Certificates, Licenses, Registrations:
None required.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Physical Effort Required in the Essential Functions of this Position:
Work Environment:
The work environment characteristics described herein are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
Amount of time spent in the following environmental conditions:
Work near moving mechanical parts: 1/3 to 2/3
Work in high precarious places: under 1/3
Outdoor weather conditions: under 1/3
Extreme cold (non-weather): under 1/3
Extreme heat (non-weather): under 1/3
Risk of electrical shock: under 1/3
Vibration: under 1/3
The noise level in the work environment is usually moderate to loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Amount of time spent on the job in the following physical activities:
Stand: 2/3
Walk: 2/3
Sit: under 1/3
Use hands to finger, handle or feel: under 1/3
Reach with hands and arms: 1/3 to 2/3
Climb or balance under 1/3
Stoop, kneel, crouch or crawl 2/3 to 1/3
Talk or hear: over 2/3
Taste or smell 1/3 to 2/3
The employee will be expected to lift up to 30 pounds.
The employee will be expected to have the following vision requirements:
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right
while eyes are fixed on a given point.)
Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The employee must be able to maintain a strong pace, and travel as necessary.
The information contained herein is not intended to be an all-inclusive list of the duties and
responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities
required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities
to this job at any time. The duties and responsibilities in this job description may be subject to change at
any time due to reasonable accommodation or other reasons. This document does not create an
employment contract, implied or otherwise, other than an “at-will” employment relationship.
Last Updated:
3 years ago
Deadline:
08/06/2021
Location:
Lexington, MA, USA
Type:
Full-Time
Work Authorization:
Required